of Broadway City of Hades apologized after an audience member was reprimanded by an actor who mistakenly thought their subtitle device was being used for recording.
In an emotional video posted on social media, audience member Samantha Coleman said she was called out “not once, but twice, for recording the performance” by Lillias White, who plays Hermes in the production. “He thought my subtitle device was a recording device,” explained Samantha.
“I don’t think this is inherently his malice, I think it’s a misunderstanding,” he continued. “My hearing is such that I need a subtitle device to see a show. And being publicly ostracized and ridiculed really hurts. It was super embarrassing.”
His account of watching the show went further viral on Twitter:
Where sparked a discussion that audience control for recording devices should be left to the ushers rather than the cast, especially given the propensity of Broadway legend Patti Lupone to yell at audience members:
City of Hades subsequently issued an apology:
“Providing access also means educating everyone in the theater about how we can be more supportive,” a spokesperson for City of Hades added in a statement. “We are reviewing our internal policies and protocols to ensure this doesn’t happen again.”
Samantha later went on with a call to “stop harassing” Lillias about the incident:
The theater that City of Hades is in provides I-Caption devices, which are basically small portable screens that show, text, dialogue and sound effects. Some programs also deliver subtitles via an app – unfortunately, this carries the risk that even more people will mistake using the phone for an illegal recording.
Hopefully this doesn’t happen again!